Repair Request Form

Please fill out all of the information and submit it to us. This will create a service request case in our system. Your request will be validated as soon as possible and we will reply with further instructions at that time. Do not submit more than one request per serial number. Doing so will reset your place in line. For user privacy, please refer tohttps://www.segway.com/privacy-policy/

Send-in Repair Process
  • Online Information Registration

  • Shipment of products

  • Repair center processing

  • Repair completed and returned

Send-in repair service supports KickScooter, Self-Balancing, GoKart and Power Station products. Others are in preparation.

Customer Support
Customer Support
1-866-4SEGWAY (866-473-4929)
Monday-Friday(5:30-17:00)(PST)
Official Email
Online Chat