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Repair Request Form

Please fill out all of the information and submit it to us. This will create a service request case in our system. Your request will be validated as soon as possible and we will reply with further instructions at that time. Do not submit more than one request per serial number. Doing so will reset your place in line. For user privacy, please refer tohttps://www.segway.com/privacy-policy/

Send-in Repair Process

  • Online Information Registration

  • Shipment of products

  • Repair center processing

  • Repair completed and returned

Send-in repair service supports KickScooter, Self-Balancing, GoKart and Power Station products. Others are in preparation.

Your Information
Contact Name
Contact Phone
Contact Email
Country / Region
Select
State
Select
City
Select
Address
Zip Code / Postal Code
Please confirm if the above address is the same as the return address?
Device Information
Serial Number
Date of Purchase
How to find the serial number
Proof of Purchase
    Up to 5 attachments
    Maximum Size:30MB.
    File Types:JPG/PNG/PDF/DOCX/MP4/AVI/MOV
    Fault Information
    Product Category
    Product Series
    Product Model
    Problem Description
    Failure Pictures/Videos
      Up to 5 attachments
      Maximum Size:30MB.
      File Types:JPG/PNG/PDF/DOCX/MP4/AVI/MOV
      Warning Reminder
      If the unit has any error codes, symptoms, or abnormal behavior, discontinue use until the problem is solved. We would like to remind you that continuing to ride this unit and/or failure to repair the product may increase the risk of fall or product failure which may result in bodily injury or more severe consequences
      Submit
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