Recall of Segway Ninebot Max G30P & Max G30LP

At Segway, your safety and riding experience are our top priorities. In cooperation with the U.S. Consumer Product Safety Commission (CPSC), we are conducting a proactive maintenance recall for the Segway Ninebot Max G30P and Max G30LP KickScooters. This initiative is designed to ensure optimal performance and safety by providing customers with a free self-maintenance kit.(For CPSC Press Release for this recall, please refer to:[ https://www.cpsc.gov/Recalls/2025/Segway-Recalls-Segway-Ninebot-Max-G30P-and-Max-G30LP-KickScooters-Due-to-Fall-Hazard-and-Risk-of-Serious-Injury ].)

This at-home maintenance update helps keep your scooter in top condition. Over time, and depending on riding conditions, the folding mechanism may require periodic checks and tightening. Your KickScooter remains fully functional and safe with proper maintenance, and to support you, we are offering a complimentary self-maintenance kit that includes tools and step-by-step instructions for inspecting and adjusting the locking mechanism if needed. No returns or replacements are involved.

What You Need to Do:

Check Your Scooter – Before your next ride, inspect the folding mechanism to ensure it is secure.

Request Your Free Kit – Visit https://service.segway.com/us-en/recall or contact us at recall@segway.com / 1-800-914-6110 to request your self-maintenance kit.

Follow the Easy Steps – The kit includes clear instructions to help you check and maintain your scooter quickly and easily. A video tutorial is also available at https://z.ninebot.com/url/743 .A written tutorial is available at: https://z.ninebot.com/url/773 .

There are different types of recalls, and this one is maintenance-focused. While this action falls under the CPSC’s definition of a recall, all necessary checks and adjustments can be completed at home with the provided kit.

For more details and support, please visit https://service.segway.com/us-en/g30RecallNotice or contact our customer service team at recall@segway.com / 1-800-914-6110.

Thank you for being a valued Segway rider. We appreciate your attention to this update and are here to assist with any questions you may have.